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New guard at Chrylser makes The Ice Cream Maker mandatory reading

In an effort to turn the situation around (at Chrylser LLC)……Mr. Nardelli had dozens of top Chrysler executives read "The Ice Cream Maker," a book by quality consultant Subir Chowdhury.

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A must read for everyone

A must read for businessmen, even those who have made a name for themselves and for everyone else willing to keep aside their notions of self-help books.

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Perhaps the best management book of the year

The Ice Cream Maker, the latest fare from quality expert Subir Chowdhury, looks destined to be a management classic on the lines of Fish and Who Moved My Cheese. … No jargon, no number crunching, just 115 pages of light reading. And you have perhaps the best management book of the year.

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Offers up a big serving of business education

This little book offers up a big serving of business education. Through an effective storyline, the author communicates how to produce real results in the customer service and manufacturing industry.

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Boils down most of the wisdom of modern management theory and practice

"In The Ice Cream Maker (Currency/Doubleday), Subir Chowdhury has created a short fable about a manufacturing firm that learns to trust its employees, listen to its customers and focus always on quality. The fable format is contrived, but in 115 jargon-free pages, he boils down most of the wisdom of modern management theory and practice that is equally relevant to chief executive and front-line clerk. Running through the tale is Chowdhury's frustration with U.S. firms that are the best in the world at coming up with breakthrough inventions but still haven't figured out how to follow through with the quality production and service that would allow them to reap more benefits from their ingenuity."

 


Sunday, October 9, 2005; Page F03

Falling back on a fable

You can bet on one thing: this book will outsell his earlier one, The Power of Six Sigma.

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May 1, 2006

That sweet obsession

"Subir Chowdhury is here with his latest book, The Ice Cream Maker --- another best seller in the world of management, in the sphere of quality promotion, in the realms of positive thinking."

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Saturday, April 22, 2006
 

Eternal optimist wants Metro area to stay confident

"The Ice Cream Maker is a simple tale, deceptively so. Chowdhury is especially good at describing how mediocrity isn't easily identified or changed -- because everybody wants to believe they're already doing a good, or good enough, job."

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Laura Berman, Sunday, November 13, 2005

 
"Go get a couple of dozen of Chowdhury's books and serve them around to the team. You'll get thanks, cookies and good deeds in return."
 
 

Reviewed by Skip Corsini, Director Dale Carnegie Training
February, 2006

Learn to lick the competition

"The Ice Cream Maker is an inspirational story applies not only to large corporations but could translate to individuals striving to reach their full potential."

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By Ginny Stolicker, Sunday, December 11, 2005

Quality control

"Subir Chowdhury tries to see the positive light in everything and everyone. His positive energy was the inspiration behind his latest book, "The Ice Cream Maker."

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By Tracy Mishler, Thursday, November 17, 2005

"This brief but timely volume provides much-needed advice and insight into improving quality in American business practices. Chowdhury (CEO, ASI Consulting Group; The Power of Six Sigma ) offers a parable in which the manager of an ice cream manufacturing company learns from a successful grocery retailer how success is achieved. Through a fascinating dialog between the two men, readers will learn about the “Listen, Enrich, and Optimize (LEO)” concept. Chowdhury, an internationally known management and quality consultant, drives home the important point of building and providing quality in every aspect of the organizational culture to establish and retain a position in the global market. He also reaffirms the idea that “the bottom line in quality is defined by the customer.” For a company to be successful, its products must meet customers' expectations, performing as promised, even exciting or delighting the customer. Small-business owners/managers and business students and faculty will all learn from this practical parable with the moral that in the long run “quality is cheaper... ‘than good enough.'"

 


Susan C. Awe, Univ. of New Mexico, Albuquerque
October 15, 2005

"Innovation is as American as apple pie. But innovation is not enough. No matter how clever your product, the competition can copy it. And if they improve what you have, and offer it at a lower price, you're doomed. Here, consultant Chowdhury, author of The Power of Six Sigma, uses a parable of a struggling ice cream factory to make the basic-but compelling-point that if you don't start with superior product quality, and do everything in your power to keep raising it, you won't be around long. One key message: "Quality is defined by the customer."

 


October 5, 2005

Book highlights importance of quality in all work

Quality: something of which I have always been a huge fan.

I'm talking about the human kind of quality -- that of customer service and care. "Service America" and "Moments of Truth" are books I read years ago. They helped me understand how to build a customer-centric company, long before that word (customer-centric) even existed.

Subir Chowdhury, author of a few Six Sigma books, has written the perfect primer for people who need a refresher course or are merely wondering why their business seems to be stagnating. We all have customers, whether we are retail merchants, manufacturers, teachers or bureaucrats.

This book is the story of a guy who runs an ice cream company, hence the title (clever folks, these authors).

The guru -- all fables seem to have gurus -- is a friend of the ice cream guy and he leads our character through the stages of implementing quality processes that will improve his product and, therefore, save the plant from closure. The author uses LEO as the acronym for the keys to understanding and implementing quality.

"L" is Listen to both your internal and external customers. "E" is Enrich your business with innovative ideas and "O" is Optimize what you are doing as in striving for perfection.

This is a book I have given to people on my staff and we will be using to implement some changes in the future. Pick it up and learn."

 

"The Ice Cream Maker (Oct., $17.95) by Subir Choudhury presents a universal methodology in quality that can help American businesses compete on a global stage."

 


Publisher's Weekly

 

"Subir Chowdhury has created a short fable about a manufacturing firm that learns to trust its employees, listen
to its customers and focus always on quality."

 
 
 

"Subir Chowdhury, author of a few Six Sigma books, has written the perfect primer for people that need a refresher course or are merely wondering why their business seems to be stagnating."

... Read more

 
 
For further information contact Jodi Caldwell at jodi.caldwell@asiusa.com, 248-530-1395. For information about ASI Consulting Group, LLC, visit us at www.asiusa.com. For information about Dr. Subir Chowdhury, visit www.subirchowdhury.com.
 
 
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