Cream Maker introduced the concept of
Enrich, and Optimize) which is the next generation
quality system. LEOSM is different than other
quality systems and initiatives in several
key areas –
||“All the people,
all the time”: Quality involves
everyone and everyone plays a role in
the quality of a product or service offering
from the front line clerk and cleaning
crew to the executives.
||Inclusive rather than exclusive: LEOSM is an inclusive quality
system rather than an exclusive one. Everyone
must realize their role in quality and
take action or execute that role to insure
that the product or service offering is
always of the highest quality.
||One size does not fit all:
We use the LEOSM concepts when
we are helping customers to implement
LEOSM. This involves LISTENING
to the customer to understand their specific
needs and developing a LEOSM implementation plan that addresses those
specific needs. This tailored approach
allows our customers to get what they
need, create a healthy return on their
LEOSM investment and become
self sufficient in using LEOSM within their business.
||Many Tools: There is
never one tool that fixes everything.
A hammer may be your favorite tool, but
it is a poor choice for sawing wood. This
analogy applies to using tools within
the LEOSM quality system. There
are many tools and methodologies that
can be taught and used based on your needs
within the LEOSM quality system:
||Upstream Tools or proactive tools such as MTS,
TRIZ, Robust Optimization, and Axiomatic
Design that can help you prevent
fires versus always fighting them.
||Mainstream Tools or tools for your support functions
such as process mapping, lean principles,
Voice Of the Customer techniques,
and Creative Idea Generation Techniques.
Manufacturing and Engineering are
not the only areas of a company
that can improve in terms of quality
and productivity and these tools
can be used in HR, Finance, Facilities,
Accounting, Purchasing, etc.
||Downstream Tools or reactive tools such as Kaizen,
5 whys/cause and effect diagram,
Function Models, etc. that assist
in fixing the things that break
or are not performing the way that
you want them to perform.